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Nu-Tank are a Queensland polyethylene water tank manufacturer. With 25-years industry experience manufacturing high quality water tanks, they are a leading supplier of water tanks in the state and across Australia.
While they had a website and a digital presence, marketing efforts were still very reliant on traditional media, particularly television and print to generate leads and brand awareness.
Past attempts at running Google Ads through digital marketing agencies were unsuccessful and management were unsure if they could justify the return on investment.
While Nu-Tank had run Google Ads in the past through a digital marketing agency, it was uncovered during audit that conversion tracking had been incorrectly configured.
This had meant that reporting did not reflect what was actually happening and optimisation decisions in their account were being made on bad data.
Ecommerce tracking was implemented through Google Tag Manager to reliably track all quote enquiries and call tracking was setup so that phone calls made after clicks on Google Ads could also be measured.
The initial audit also uncovered several UX issues negatively affecting conversion rate. These were also fixed to help improve conversion rate sitewide.
Nu-Tank’s Google Ads account was re-built from the ground up with an advanced long-tail structure focused on high-intent keywords. This granular build was designed to drive the maximum return on investment from a small initial ad budget.
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PetO were a traditional retail brand, the third largest chain of pet supplies in Australia. They decided to launch their eCommerce store in 2019, but did not see it as a key pillar of their brand until the pandemic, which customers online, as they were unable to visit the brick-and-mortar stores.
The ROAS was great at that time, during the lockdowns, however as customers returned to stores the ROAS began to quickly decline and the customer was concerned about the profitability of the site and their marketing activity. The ROAS had dropped a peak of~800% during lockdown to only ~250% a few months later.
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