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The new strategy achieved a 16% open rate (increasing from just 9%) and an impressive 13.2% click through rate. This targeted engagement strategy resulted in a 290% growth in email marketing revenue year over year.
Samsonite had a CRM database of customers but had not sent an email in over 6 months. They were looking for a fresh approach for its email marketing program to re-engage and nurture current and new customers. The challenge was to establish a new strategy and approach that would improve email open rates and click through rates to ultimately increase its ecommerce sales for its travel bags, luggage and accessories.
The strategy and approach consisted of redesigned email templates that were more visual and simplified, personalized messaging, and triggered email program to establish re-engagement and ongoing interest. The email strategy consisted of a welcome email series and re-engagement campaign, personalized birthday and anniversary email offers, a bi-monthly promotional email series and a post-purchase email series. The strategy was centered around a personalized and triggered email series leveraging customer data and engagement triggers.
The new strategy achieved a 16% open rate (increasing from just 9%) and an impressive 13.2% click through rate. This targeted engagement strategy resulted in a 290% growth in email marketing revenue year over year.
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This client had more than 20 facilities for treating addiction. They were spending hundreds of thousands of dollars on Google ads in order to drive phone calls, but they had no call tracking and hadn't done any conversion optimization. We created microsites in order to narrowly target their advertising both geographically, as well as by substance (eg alcohol, opiates, benzos, etc). We set up call tracking and started A/B testing. We had a multitude of wins, losses, and iterations to the websites based on our work. But I'm proud to have skyrocketed their revenue with 3 separate A/B tests that EACH increased the conversion rate on their primary goal of a phone call by more than 100% (99% statistically significant).
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